Last updated: August 18, 2026
Welcome to Ziandra. These Terms of Service govern your access to and use of the Ziandra website, including browsing our website, purchasing our products, and using any other services or features we make available through the website.
By accessing our website or placing an order with us, you agree to be bound by these Terms of Service, along with our Privacy Policy and Return & Refund Policy. Please read them carefully before using our website.
If you do not agree with these Terms of Service, please do not use our website or purchase products from us.
1. About Ziandra
This website is operated by Ziandra. Throughout these Terms, the words "Ziandra," "we," "us," and "our" refer to Ziandra.
We provide an online retail store through which customers can browse and purchase our products.
2. Eligibility and Use of Our Website
By using this website, you confirm that:
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You are legally capable of entering into a binding agreement under the laws applicable to you.
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The information you provide to us is accurate and complete.
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You will use our website only for lawful purposes.
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You will not use the website in a way that violates any applicable law or regulation.
You must not use our website to transmit viruses, malware, harmful code, or any other material that could damage, disrupt, or interfere with our website, systems, or services.
We reserve the right to suspend or terminate access to our website or services if we reasonably believe that you have violated these Terms of Service or applicable law.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, colors, sizes, measurements, and other information displayed on our website are accurate.
However, colors may appear differently depending on your device, screen settings, lighting, and other factors. We cannot guarantee that the color displayed on your screen will exactly match the actual product.
Product availability may change without notice. We reserve the right to limit quantities, discontinue products, or modify product information at any time.
4. Pricing and Payments
All product prices displayed on our website are subject to change without notice.
We reserve the right to correct pricing errors, inaccuracies, or omissions, including after an order has been submitted.
Payment must be successfully completed through the payment methods available at checkout before an order can be processed.
If a pricing or product information error affects an order, we may contact you to confirm the correct information or, where appropriate, cancel the order and issue a refund.
5. Orders and Order Acceptance
Submitting an order through our website constitutes a request to purchase the selected products. It does not necessarily mean that your order has been accepted.
We reserve the right to accept or decline an order for legitimate reasons, including product availability, pricing errors, suspected fraud, payment issues, or other circumstances affecting our ability to fulfill the order.
Once your order has been accepted, we will generally provide an order confirmation using the contact information you provided at checkout.
You are responsible for ensuring that your billing, shipping, email, and contact information is accurate and complete.
6. Shipping and Delivery
We will make reasonable efforts to process and ship orders within the timeframes communicated on our website or during checkout.
Delivery times may vary depending on the destination, shipping provider, availability, customs processing, weather, and other circumstances beyond our reasonable control.
Once an order has been handed over to the applicable shipping provider, delays caused by the carrier or circumstances outside our control may affect the estimated delivery date.
Please make sure that your shipping address and contact information are correct before completing your purchase.
7. Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are governed by our Return & Refund Policy.
Please review that policy before making a purchase. Our Return & Refund Policy explains eligibility requirements, return timeframes, non-returnable items, damaged or incorrect orders, exchanges, and refunds.
Nothing in these Terms limits any rights you may have under applicable law.
8. Third-Party Services and Links
Our website may use or provide access to third-party services, applications, payment providers, shipping providers, or websites.
Third-party services may have their own terms and privacy policies. We are not responsible for the content, availability, security, policies, or practices of third-party websites or services that we do not control.
If you choose to use a third-party service or follow a third-party link, you do so at your own discretion and should review the applicable third party's terms and policies.
9. User Comments, Reviews, and Submissions
If you submit comments, reviews, feedback, suggestions, photographs, ideas, or other content to Ziandra, you are responsible for ensuring that the content is accurate and does not violate the rights of another person or entity.
You must not submit content that:
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Is unlawful, threatening, abusive, defamatory, obscene, or otherwise objectionable.
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Violates copyright, trademark, privacy, publicity, or other rights belonging to another person.
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Contains viruses, malware, or other harmful code.
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Impersonates another person or misrepresents its source.
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Contains false or misleading information.
By submitting content to us, you grant Ziandra permission to use, reproduce, publish, display, adapt, translate, and distribute that content for legitimate business and promotional purposes, where permitted by law.
We reserve the right to remove or refuse to publish content that we believe violates these Terms or is otherwise inappropriate.
You remain responsible for the content you submit.
10. Intellectual Property
All content available on the Ziandra website, including our name, logo, branding, photographs, product images, graphics, designs, text, page layouts, and other original materials, is owned by or licensed to Ziandra unless otherwise stated.
You may access and use the website for your personal, non-commercial purposes.
You may not copy, reproduce, modify, distribute, republish, sell, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.
11. Accuracy of Information
We make reasonable efforts to keep the information on our website accurate and up to date. However, information may occasionally contain typographical errors, inaccuracies, or omissions relating to products, descriptions, prices, promotions, availability, shipping charges, or delivery estimates.
We reserve the right to correct errors, update information, modify product details, or cancel affected orders where necessary.
We are not obligated to update every piece of information on the website unless required by applicable law.
12. Prohibited Uses
You may not use our website or its content:
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For any unlawful or fraudulent purpose.
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To violate applicable laws or regulations.
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To infringe or violate the intellectual property or other rights of others.
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To transmit viruses, malware, or harmful code.
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To interfere with the security or operation of the website.
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To collect or misuse personal information belonging to other users.
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To impersonate another person or provide false information.
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To engage in activities that could damage Ziandra, our customers, or our website.
We reserve the right to restrict or terminate access to the website if we believe these Terms have been violated.
13. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the Ziandra website and its content are provided on an "as is" and "as available" basis.
We do not guarantee that:
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The website will always be available or uninterrupted.
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The website will be completely secure or free from errors.
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All information on the website will always be complete, accurate, or current.
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The website will be free from viruses or other harmful components.
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Products or services will always be available.
Nothing in these Terms excludes any warranty, condition, or consumer right that cannot legally be excluded under applicable law.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Ziandra and its owners, employees, affiliates, contractors, service providers, and suppliers will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or products, including loss of profits, revenue, data, or business opportunities.
This limitation applies to claims arising from the use of our website, inability to access our website, products purchased through our website, or other matters relating to our services.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
15. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable expenses arising from your violation of these Terms of Service, misuse of our website, or violation of another person's rights.
This provision does not apply to the extent that the relevant claim or loss was caused by Ziandra's own unlawful conduct or where such an agreement is prohibited by applicable law.
16. Privacy
Your use of our website and the information you provide to us are also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with Ziandra.
17. Changes to These Terms
We may update or change these Terms of Service from time to time to reflect changes to our business, website, products, services, or applicable legal requirements.
When we make changes, we will update the "Last updated" date at the top of this page.
Your continued use of our website after updated Terms are posted means that you accept the revised Terms, to the extent permitted by applicable law.
We encourage you to review this page periodically.
18. Governing Law
These Terms of Service and any separate agreements through which we provide services to you shall be governed by and interpreted in accordance with the laws of Pakistan, unless applicable law requires otherwise.
Any disputes will be subject to the applicable courts and legal procedures under the laws of Pakistan, subject to any mandatory consumer rights or protections that apply to you.
19. Severability
If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue to remain in full force and effect.
20. Entire Agreement
These Terms of Service, together with our Privacy Policy and Return & Refund Policy, constitute the agreement between you and Ziandra regarding your use of our website and purchases made through our store, except where additional terms are expressly provided for a particular product or service.
21. Contact Us
If you have any questions about these Terms of Service, please contact us:
Ziandra
Email: chattelsbym.e@gmail.com