سياسة الخصوصية

Last updated: August 18, 2026

At Ziandra, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, browse our store, create an account, place an order, contact us, or otherwise interact with Ziandra.

By using our website or purchasing from us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect different types of information depending on how you interact with our store.

Information You Provide to Us

When you place an order, create an account, contact us, subscribe to our communications, or otherwise interact with our store, we may collect information such as:

  • Your name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order and purchase details

  • Payment and transaction information

  • Account information, if you create an account

  • Information you provide when contacting our customer service

  • Any other information you voluntarily provide to us

We do not need your payment card details to process your order directly. Payment information is generally handled securely by our payment providers and Shopify according to their respective privacy and security practices.

Information Collected Automatically

When you visit our website, certain information may be collected automatically. This may include:

  • Your IP address

  • Browser type and device information

  • Operating system

  • Pages you visit and products you view

  • Referring website or source

  • Approximate location based on technical information

  • Date and time of your visit

  • Information about how you interact with our website

This information helps us operate, maintain, secure, and improve our store and understand how visitors use our website.

2. How We Use Your Information

We may use your personal information for purposes including:

  • Processing and fulfilling your orders

  • Processing payments

  • Shipping and delivering your purchases

  • Providing order confirmations and updates

  • Managing your customer account

  • Responding to questions and customer service requests

  • Processing returns, refunds, and exchanges

  • Improving our products, website, and customer experience

  • Detecting and preventing fraud, abuse, and unauthorized activity

  • Maintaining the security of our website

  • Sending promotional or marketing communications where permitted by law

  • Providing personalized content, offers, or recommendations where applicable

  • Complying with legal and regulatory obligations

  • Enforcing our policies and protecting our business and customers

We only use personal information for legitimate business purposes and as permitted by applicable law.

3. Shopify

Our online store is powered by Shopify. Shopify provides the ecommerce platform that allows us to sell our products, process orders, and provide services to our customers.

When you use our store, Shopify may collect and process personal information in connection with providing its services to us and to you. This may include information relating to your browsing activity, orders, transactions, device, and interactions with our store.

Shopify may also process information in accordance with its own privacy policies and applicable data protection requirements.

You can learn more about how Shopify handles personal information through Shopify's Privacy Policy and its consumer privacy resources.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use our store, and support marketing and advertising activities where applicable.

Cookies may help us:

  • Keep items in your shopping cart

  • Remember your preferences

  • Maintain website functionality

  • Understand website traffic and usage

  • Improve website performance

  • Measure the effectiveness of marketing campaigns

  • Provide relevant advertising where applicable

Some cookies are necessary for the website to function and cannot be disabled through our systems.

Depending on your location and applicable law, you may have choices regarding certain cookies and tracking technologies. You can also control cookies through your browser settings.

5. How We Share Personal Information

We do not sell your personal information for money.

We may share personal information when reasonably necessary to operate our business and provide our services. This may include sharing information with:

  • Shopify and its service providers

  • Payment processors and financial institutions

  • Shipping and delivery providers

  • Website and technology service providers

  • Customer service and communication providers

  • Marketing and advertising service providers, where applicable

  • Fraud prevention and security providers

  • Professional advisers, such as legal or accounting providers

  • Government authorities or law enforcement when required by law

These service providers may process information on our behalf or as otherwise permitted by applicable law.

We do not authorize third parties to use your personal information for purposes unrelated to the services they provide to us, except where permitted or required by law.

6. Payment Information

When you make a purchase, your payment may be processed by Shopify Payments or another payment provider available at checkout.

We do not intentionally store complete payment card numbers or security codes on our own systems. Payment providers handle payment information according to their own security and privacy practices.

Your payment information may therefore be processed by the relevant payment provider in accordance with its privacy policy and applicable laws.

7. Order and Shipping Information

To fulfill your order, we may provide necessary information to shipping and delivery providers. This may include your name, shipping address, phone number, order details, and other information necessary to deliver your purchase.

We may also use this information to provide delivery updates and resolve shipping-related issues.

8. Marketing Communications

If you choose to subscribe to our marketing communications, we may use your email address or other contact information to send you information about:

  • New products

  • Promotions and special offers

  • Store updates

  • Sales and events

  • Other information that may be relevant to you

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending important transactional messages, such as order confirmations, shipping updates, or information relating to your purchases.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our services

  • Complete transactions

  • Maintain business and financial records

  • Resolve disputes

  • Prevent fraud and abuse

  • Comply with legal, tax, accounting, and regulatory requirements

  • Enforce our agreements and policies

When personal information is no longer reasonably required, we may delete it or anonymize it, subject to applicable legal and business requirements.

10. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of your information.

Shopify provides security measures for the Shopify platform and services, while Ziandra remains responsible for the privacy and security practices applicable to our own business operations.

11. Third-Party Links

Our website may contain links to third-party websites, services, or social media platforms.

If you follow a link to a third-party website, that website will have its own privacy policy and terms. We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party services you use.

12. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These rights may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information, where legally permitted

  • Request a copy of certain personal information

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

  • Exercise other rights provided under applicable privacy laws

To make a privacy request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests in order to protect your information and prevent unauthorized access.

Your rights may vary depending on your country, state, or other applicable jurisdiction.

13. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children where such collection is restricted by applicable law.

If you believe that a child has provided us with personal information in a manner that violates applicable law, please contact us so that we can review the information and take appropriate action.

14. International Data Transfers

Because we use Shopify and other service providers, your personal information may be processed or stored in countries outside the country where you live.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

16. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how your personal information is handled, please contact us:

Ziandra
Email: chattelsbym.e@gmail.com

We will review and respond to privacy requests within the timeframe required by applicable law.