At Ziandra, we want you to be happy with your purchase. If you need to return an item, we offer a 7-day return period from the date you receive your order.
Return Eligibility
To be eligible for a return, your item must be:
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In the same condition in which you received it
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Unworn and unused
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With all original tags attached
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In its original packaging
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Accompanied by a receipt or other proof of purchase
How to Request a Return
To request a return, please contact us at chattelsbym.e@gmail.com within 7 days of receiving your order.
If your return is approved, we will provide you with a return shipping label and instructions on where and how to send your package.
Please do not send an item back without contacting us and receiving return approval first. Unapproved returns may not be accepted.
If you have any questions about our return policy, you can contact us at chattelsbym.e@gmail.com.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it. If your item is defective, damaged, or you received the wrong item, please contact us immediately so we can review the issue and find the best solution for you.
Non-Returnable Items
The following items cannot be returned:
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Sale items
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Gift cards
Exchanges
If you would like to exchange an item for a different size, style, or product, the quickest option is to return the original item. Once your return has been approved, you can place a new order for the item you want.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If your refund is approved, the amount will be refunded to your original payment method. Please note that processing times may vary depending on your bank or payment provider, and it may take some time for the refund to appear in your account.