Shipping Policy

At Ziandra, we aim to make your shopping experience simple and convenient. Please review the following information regarding order processing, delivery charges, and returns.

Delivery Time

All orders are delivered through courier services.

Once your order has been booked and confirmed, your package is typically delivered within 4 to 5 working days.

Delivery times may vary slightly depending on your location, courier service availability, weather conditions, public holidays, or other circumstances beyond our control.

Delivery Charges

You can purchase multiple items in a single order and pay only one delivery charge of Rs. 199, provided the total order value remains below Rs. 5,000.

A Rs. 199 delivery charge applies to orders below Rs. 5,000.
Orders of Rs. 5,000 or more are eligible for free delivery.

Order Processing

Orders are processed and booked with our courier service after confirmation.

Please ensure that your name, phone number, and delivery address are correct when placing your order. Incorrect or incomplete information may cause delays in delivery.

Our team or the courier service may contact you using the phone number provided with your order to confirm delivery details when necessary.

Delivery Delays

While we aim to deliver orders within the stated timeframe, occasional delays may occur due to factors outside our control, including courier delays, severe weather, public holidays, remote delivery locations, or unforeseen operational issues.

If your order is significantly delayed, please contact us and we will assist you in checking its delivery status.

Returns & Exchanges

Ziandra offers a 7-day Return & Exchange Policy.

If you need to return or exchange an item, please contact us within 7 days of receiving your order.

Items must meet the eligibility requirements outlined in our Return & Refund Policy. Please do not send an item back without contacting us first and receiving return instructions.

For complete information about eligible returns, exchanges, damaged or incorrect items, and refunds, please refer to our Return & Refund Policy.